Document Type

Article

Publication Date

2014

Journal or Book Title

Journal of Human Resources in Hospitality & Tourism

Volume

13

Issue

4

First Page

323

Last Page

349

DOI

10.1080/15332845.2014.888505

Abstract

Hospitality managers deal with a very diverse workforce, employing workers from up to four different generations, which poses a challenge for managers as they attempt to train and motivate employees. Food safety is of particular concern in foodservice organizations. This study assessed the generational differences related to foodservice employees’ perceptions of their supervisors’ roles in food safety and how supervisors could improve their effectiveness. A mixed methods approach (survey and focus groups) was used. Qualitative data analysis revealed four themes: consistency, training, managers’ behaviors, and employees’ behaviors. Based on these, best practices are suggested for motivating a multigenerational workforce.

Comments

This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Human Resources in Hospitality and Tourism in 2014, available online: http:// www.tandf.com/10.1080/15332845.2014.888505.

Copyright Owner

Susan W. Arendt, et al

Language

en

File Format

application/pdf