Journal or Book Title
Journal of Foodservice Management & Education
Although the majority of leadership research has focused on self-reported leadership behaviors, this qualitative research study assessed observable leadership behaviors of school foodservice directors. Participant observation of seven directors occurred individually over a total of 55 hours. Data triangulation and analysis revealed six key leadership dimensions: serving, mentoring, humanizing, innovating, leveraging, and challenging. These leadership dimensions are described and suggestions are given on how they might be used for educational purposes and human resources management of foodservice directors.
Foodservice Systems Management Education Council and The National Association of College & University Food Services
Arendt, Susan W., "Leadership Behaviors of School Foodservice Directors at Financially Successful Operations: A Qualitative Study" (2010). Apparel, Events and Hospitality Management Publications. 44.