Comparing team feedback in a Team Multiple Errands Test

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2015-01-01
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Walton, Jamiahus
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Stephen Gilbert
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Industrial and Manufacturing Systems Engineering
The Department of Industrial and Manufacturing Systems Engineering teaches the design, analysis, and improvement of the systems and processes in manufacturing, consulting, and service industries by application of the principles of engineering. The Department of General Engineering was formed in 1929. In 1956 its name changed to Department of Industrial Engineering. In 1989 its name changed to the Department of Industrial and Manufacturing Systems Engineering.
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Industrial and Manufacturing Systems Engineering
Abstract

The purpose of this research is to better understand how the privacy and audience component of feedback influence individual and team performance. A modified version of the Multiple Errands Tests (MET), the Team Multiple Errands Test (TMET), was developed for and used to evaluate teams. In the present task, three team members were given individual shopping lists and a team shopping list within a virtual mall. The group had to work together to ensure that all of the items were purchased. An expert system offered feedback to participants during the task, and feedback was given publically or privately (privacy variable) and directed at the group or at the individual (audience variable). Individual performance and team performance scores across four sessions conducted by 10 teams were not significantly impacted by the feedback modality. However, initial analysis of communication patterns over trials and team strategy used suggest trends that would be worth exploring with additional participants. This work does demonstrate the value of the TMET test bed as a new methodology for studying team behavior.

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Thu Jan 01 00:00:00 UTC 2015