Campus Units

English

Document Type

Article

Publication Version

Accepted Manuscript

Publication Date

5-2016

Journal or Book Title

Business and Professional Communication Quarterly

Volume

79

Issue

3

First Page

300

Last Page

316

DOI

10.1177/2329490616644014

Abstract

This study investigates the meaning of communication skills from employers’ perspectives. Students enrolled in a business communication course were asked to contact potential employers in their fields of interest, requesting information about important communication skills in those fields. Using content analysis, two coders familiar with business communication analyzed 52 of the resulting open-ended responses. The analysis of 165 skills suggests employers recall oral communication more frequently than written, visual, or electronic communication skills. Of oral communication subskills, interpersonal communication was mentioned more than other workplace communication skills.

Comments

This article is published as Coffelt, T. A., Baker, M. J., & Corey, R. C. (2016). Business communication practices from employers’ perspectives. Business and Professional Communication Quarterly, 79, 300-316. doi:10.1177/2329490616644014. Posted with permission.

Copyright Owner

Association for Business Communication

Language

en

File Format

application/pdf

Published Version

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