Assessment Tool for Users’ Experience in Healthcare Settings

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2019-03-06
Authors
Cho, Yongyeon
Song, Jihyun
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Cho, Yongyeon
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Interior Design
Interior design is an ideal academic home for energetic and inquisitive students seeking a meaningful, varied and creative profession. For each new problem encountered, interior designers use a variety of methods to investigate and analyze user needs and alternatives for satisfying them. Armed with this insight, they enhance interior spaces to maximize occupant quality of life, increase productivity, and protect public health, safety and welfare. The interior designer's ultimate goal is to transform generic, impersonal rooms and areas into unique, expressive spaces that provide the greatest possible "fit" with the values, personalities, roles and potential of their occupants. The Department of Interior Design was established in 2012. Previously, the Interior Design Program was in the Department of Art and Design.
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Abstract

Issue: In creating notable experiences for patients in healthcare settings, design components are critical in offering psychological support surrounding patients’ expectations with respect to the level of clinical care (Dilani, 2008; Knudson, 2017). A growing body of research maintains that healthcare design strategies influence patients’ health outcomes and wellness (Devlin & Arneill, 2003; Laursen, et al, 2014). While evidence-based design has been studied through post-occupancy evaluation of overall facility design of clinics and other spaces such as inpatient rooms (Quan et al, 2017), little research has focused on evaluating users’ physical and emotional well-being, and social interaction that inform wellness-design features. Therefore, the purpose of this study is three-fold: 1) to generate wellness-design criteria to assess the design of existing facilities based on users’ experience; 2) to develop design guidelines (checklist) to assist in design decision-making; 3) to propose a method and protocol for user-centered wellness design evaluation tool for future studies.

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This abstract is from the Presentation session cited as Cho, Y., Song, J. Assessment Tool for Users’ Experience in Healthcare Settings. IDEC 2019 Annual Conference, Charlotte, NC, March 6-9, 2019; 111-112. Posted with permission.

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Tue Jan 01 00:00:00 UTC 2019