Iowa State University Veterinarian Records, RS 22/6/0/9, University Archives, Special Collections Department, Iowa State University, http://www.add.lib.iastate.edu/spcl/arch/rgrp/22-6-0-9.html
Although unfortunate in some ways, it is nevertheless true that a successful practice is built even more on good veterinarian-client relations than on technical skill. Important aspects of this relationship are embodied in the following suggestions.
Armistead, W. W.
"Tips on Practice Promotion,"
Iowa State University Veterinarian: Vol. 21
, Article 1.
Available at: http://lib.dr.iastate.edu/iowastate_veterinarian/vol21/iss1/1