Consumer Response to Exterior Atmospherics at a University-Branded Merchandise Store
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The first national meeting of textile and clothing professors took place in Madison, Wisconsin in June 1959. With a mission to advance excellence in education, scholarship and innovation, and their global applications, the International Textile and Apparel Association (ITAA) is a professional and educational association of scholars, educators, and students in the textile, apparel, and merchandising disciplines in higher education.
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Abstract
The purpose of this study was to investigate the influence of landscaping, a store greeter, and an electronic kiosk upon college students’ responses to a university-branded and owned merchandise store located in a downtown shopping district. The research was informed by the Stimulus-Organism-Response (S-O-R) model (Mehrabian & Russell, 1974), which proposes that consumers' emotional responses to a physical store environment mediate how the environment shapes their patronage behaviors.