Document Type

Article

Publication Date

2010

Journal or Book Title

Technical Services Quarterly

Volume

27

Issue

4

First Page

364

Last Page

367

DOI

10.1080/07317131.2010.500976

Abstract

As more serials have become electronic, serials work has become more complex, and staff workloads have increased to deal with both print and electronic continuing resources. Staff resources are limited, so some work must stop or change in this environment. In this program, three speakers, two from academic libraries and one from a public library, discussed the methods they have used to streamline workflows and re-allocate staff to manage continuing resources more efficiently. The speakers were asked to cover what they stopped doing and why, what staff re-training was needed, the impact of the changes on customer service, and what they have learned from their experiences.

Comments

This article is from Technical Services Quarterly 27 (2010): 364–367, doi:10.1080/07317131.2010.500976.

Copyright Owner

Taylor and Francis Group, LLC

Language

en

File Format

application/pdf

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