Document Type

Article

Publication Date

Fall 2000

Journal or Book Title

Reference & User Services Quarterly

Volume

40

Issue

1

First Page

61

Last Page

73

Abstract

This article examines the design characteristics of ready-reference and e-mail reference pages on the Web sites of 110 academic libraries in the Association of Research Libraries (ARL). Ninety-two of these libraries had both ready-reference and e-mail reference sections on their Web sites at the time of the survey. Characteristics examined for each site included the wording of page titles and links, numbers of steps from the library's home page to the service pages, organization schemes, timeliness of resources or responses, and additional means of communication available between patron and librarian.

Comments

This article is from Reference & User Services Quarterly 40 (2000): 61–73. Posted with permission.

Copyright Owner

American Library Association

Language

en

File Format

application/pdf

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