2014 ATMAE Annual Conference
St. Louis, MO, United States
Quality management and continuous improvement are paramount for businesses to survive and thrive in today’s competitive landscape (Goetsch & Davis, 2003; Abdullah et al., 2009). One effective approach to operationalize quality processes and continuous improvement goals is a formalized quality management system (Khanna et al., 2010; Mosher et al., 2013). Quality management systems are embodiments of the organization’s policies, procedures, plans, resources, processes and delegation of responsibility and authority designed to achieve customer satisfaction within the boundaries of organizational objectives (Goetsch & Davis, 2003). While these systems are being used extensively across many industries, the ideas are relatively new to the bulk commodity handling and processing industries (Hurburgh & Lawrence, 2003). Although factors such as globalization and legislation have been external drivers for the adoption of quality management systems in these industries, internal benefits have also been noted as a result of these systems (Laux, 2007; Laux & Hurburgh, 2010).
Ramaswamy, Sai K. and Mosher, Gretchen A., "An Investigation of Quality Climate and its Association with Implementation of Quality Management System" (2014). Agricultural and Biosystems Engineering Conference Proceedings and Presentations. 424.