Agricultural and Biosystems Engineering Publications

Campus Units

Agricultural and Biosystems Engineering, English

Document Type

Article

Publication Version

Accepted Manuscript

Publication Date

2018

Journal or Book Title

International Journal of Productivity and Quality Management

Volume

23

Issue

3

First Page

328

Last Page

348

DOI

10.1504/IJPQM.2018.089804

Abstract

Information and communication technologies are being used by various countries to provide faster and transparent services to their citizens through e-government initiatives. A large population in developing countries remain deprived of these services due to lack of skills, training and infrastructure. Local community intermediaries with necessary skills are employed to provide these services to beneficiaries. The purpose of this study was to identify and prioritise the challenges faced by intermediaries in adopting e-government technology. Quality management tools of list reduction, affinity diagram and Pareto chart were used for this purpose. Utilising quality management tools is an unconventional approach to problem solving in public administration sector. The six identified priority areas were lack of infrastructure, device hardware design, process design, sales people errors, government support and software design. This research will help policy makers and government agencies to improve technology dissemination for easier adoption of existing as well as new e-government initiatives.

Comments

This is a manuscript of an article published as Chhabra, Varun, Shweta Chopra, and Prashant Rajan. "Challenges in technology adoption in Indian public distribution system: a quality management approach." International Journal of Productivity and Quality Management 23, no. 3 (2018): 328-348. DOI: 10.1504/IJPQM.2018.089804. Posted with permission.

Language

en

File Format

application/pdf

Available for download on Friday, June 01, 2018

Published Version

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