Agricultural and Biosystems Engineering Publications

Campus Units

Agricultural and Biosystems Engineering, Food Science and Human Nutrition, Biorenewable Resources and Technology, Environmental Science, Sustainable Agriculture, Center for Bioplastics and Biocomposites, Center for Crops Utilization Research

Document Type

Article

Publication Version

Published Version

Publication Date

7-20-2018

Journal or Book Title

Frontiers in Nutrition

Volume

5

First Page

65

Research Focus Area(s)

Biological and Process Engineering and Technology

DOI

10.3389/fnut.2018.00065

Abstract

In addition to retaining high levels of customer satisfaction, sustainability of businesses is also heavily reliant on the efficiency of their internal and external processes. Continuous performance evaluations using key performance metrics to leverage operations are essential in maintaining a sustainable business while achieving growth objectives for revenue and profitability. Traditionally, companies have considered various financial criteria, quality characteristics, and targeted levels of service as their primary factors for performance evaluation. However, increasing environmental and social awareness and accompanying governmental legislations are now requiring companies to integrate these two aspects into their performance evaluations. With this motivation, this study proposes a Balanced Scorecard (BSC)-based approach combining Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytic Network Process (ANP) methodologies for performance evaluation. The grey system theory has been utilized in order to capture the vagueness and the uncertainty in decision making. To demonstrate the functionality of the approach, a case study is conducted on a U.S.-based food franchise. The results of the algorithm and a discussion elaborating on the findings are provided.

Comments

This article is published as Duman, Gazi Murat, Murat Taskaynatan, Elif Kongar, and Kurt A. Rosentrater. "Integrating Environmental and Social Sustainability into Performance Evaluation: A Balanced Scorecard-Based Grey-DANP Approach for the Food Industry." Frontiers in Nutrition 5 (2018): 65. doi: 10.3389/fnut.2018.00065. Posted with permission.

Access

Open

Creative Commons License

Creative Commons Attribution 4.0 License
This work is licensed under a Creative Commons Attribution 4.0 License.

Copyright Owner

Duman, Taskaynatan, Kongar and Rosentrater

Language

en

File Format

application/pdf

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