Campus Units
Apparel, Events and Hospitality Management
Document Type
Article
Publication Version
Published Version
Publication Date
2015
Journal or Book Title
Tourism Analysis
Volume
20
Issue
6
First Page
689
Last Page
696 (8)
DOI
10.3727/108354215X14464845878156
Abstract
An increasing number of lodging businesses utilize online third-party intermediaries (OTPIs) for distribution services on the internet. The purpose of the study was to investigate the decision-making processes of lodging firms in the adoption of OTPIs. The study developed and tested a conceptual model by strategically combining a technology–organization–environment framework (TOE) and an expectation–confirmation model (ECM). The results showed that, with regard to TOE, technology and organization have significant impacts on confirmation in ECM. Furthermore, the environment aspect of TOE significantly influences satisfaction in ECM, and both confirmation and satisfaction are antecedents of continuance intention. The study contributes to the knowledge body of TOE and ECM, and provides industry practitioners with strategies for the communications and decision-making processes of lodging businesses and OTPIs.
Copyright Owner
Cognizant Communication Corporation
Copyright Date
2015
Language
en
File Format
application/pdf
Recommended Citation
Song, Sung Mi; Kim, Eojina; Tang, Liang (Rebecca); and Bosselman, Robert H., "Exploring the Determinants of e-Commerce by Integrating a Technology–Organization–Environment Framework and an Expectation–Confirmation Model" (2015). Apparel, Events and Hospitality Management Publications. 99.
https://lib.dr.iastate.edu/aeshm_pubs/99
Included in
Fashion Design Commons, Fiber, Textile, and Weaving Arts Commons, Graphic Design Commons, Industrial and Product Design Commons
Comments
This article is published as Song, S., Kim, J., Tang, R., and Bosselman, R. (2015). Exploring the determinants of E-commerce by integrating a technology-organization-environment framework and an expectation confirmation model. Tourism Analysis, 20 (6), 689-696. DOI: 10.3727/108354215X14464845878156. Posted with permission.