Degree Type

Creative Component

Semester of Graduation

Spring 2019


Theses & dissertations (College of Business)

First Major Professor

Anthony Townsend


Master of Science (MS)


Information Systems


Customer churn is one of the principal issues in the Telecommunications Industry. Clients massively change their specialist co-ops within the limited ability to focus time. Client Churn implies lost entire or part of the administrations from the client by any association. In this paper, we will talk about the fundamental issue – What makes a client remain and what influences them to go? We have utilized the telecommunications market to break down the stirring issue and have taken Watson Analysis Dataset for our case study. The purposes behind churn, as observed from a market viewpoint are – in light of the fact that it's simple for the clients to switch supplier, it is hard to oversee or completely use the client information, the administrations given by the association are inadequate and the clients are not fulfilled. To comprehend the issue, we have utilized different tree-based classifiers in Python and did the examination of the top highlights which account in understanding the conduct of the clients. Lastly, we have depicted the constraints and future examination on it.

Copyright Owner

Kriti, FNU

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