Degree Type

Creative Component

Semester of Graduation

Fall 2019

Department

Apparel, Events and Hospitality Management

First Major Professor

Susan Wohlsdorf-Arendt

Degree(s)

Master of Science (MS)

Major(s)

Hospitality Management

Abstract

This paper is an exploration of recent research and relevant literature on people’s perceptions and attitudes towards individuals with disabilities in the service providing industry. It will also look into proper training techniques and accommodations for individuals with disabilities. The research articles vary in results given that some focus on consumers and management perceptions and attitudes in the service providing industry while some articles focus on accommodations and training practices. There is some indication that in the hospitality industry, consumers are more concerned about people with disabilities than any other service providing industry. Furthermore, some researchers found a positive relation between how many employees the operation has and the hiring of individuals with disabilities. Using the social model of disability as a theoretical lens, this paper will explore the impact of negative perceptions of consumers and managers on individuals with disabilities in the workforce. Implications are provided for various stakeholder groups including upper management, supervisors and front-line employees.

Copyright Owner

Borzym, Kevin

Creative Commons License

Creative Commons Attribution 4.0 License
This work is licensed under a Creative Commons Attribution 4.0 License.

File Format

Word

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