Degree Type

Creative Component

Semester of Graduation

Spring 2021


Information Systems and Business Analytics

First Major Professor

Dr. Anthony Townsend


Master of Science (MS)


Information Systems


In this era, when every organization competes to stay on the top in the market, organizations need to ensure that they should consider all the factors that will result in their long-term success. One of the most crucial factors among all is to provide the best customer experience. Customer Lifetime Value is an important factor that helps in understanding customers. It allows organizations to understand the importance level of each customer. By segmenting customers into different groups, analysts can build tailored strategies for customers. With data mining approaches, critical customer knowledge can be extracted, which could further help in critical decision-making. This paper aims to segment customers into groups, calculate customer lifetime value, and determine the best prediction model with maximum accuracy. The evaluation was carried out within customer segmentation, using a database of a company operating in the retail sector. The results indicated that developing prediction models by dividing CLTV into clusters is a better approach with a good accuracy rate and provided many beneficial insights.

Copyright Owner

Sharma, Shreya

File Format


Embargo Period (admin only)