Journal or Book Title
Journal of Business and Management Landscapes
Manage by numbers. This mantra and business philosophy is challenged by Waldron’s Communicating Emotion at Work. This text argues that the expression of emotion pervades organizational life, yet is often trumped by the emphasis on financial and other numerical data used for managerial decision making. Waldron emphasizes the expression of emotion rather than the source or appropriateness of any given emotion. Thus, the text situates communication in the foreground of the realm of emotion and organizational life. Waldron’s compilation collects information about emotional communication in organizational settings for a primarily undergraduate student audience. The author relies on empirical research examined over his career, anecdotes from students, and the research and writings of other qualified scholars. Waldron is highly qualified to author this book because of his research and his careful selection of support from other sources. These sources of information intersect in this book to present a current, thoughtful collection of issues attached to the communication of emotion at work.
Murray State University
Coffelt, Tina, "Communicating emotion at work, by V. R. Waldron" (2012). English Publications. 267.