Campus Units

English

Document Type

Article

Publication Version

Accepted Manuscript

Publication Date

8-4-2020

Journal or Book Title

Business and Professional Communication Quarterly

Volume

83

Issue

4

First Page

365

Last Page

384

DOI

10.1177/2329490620946425

Abstract

Thematic analysis of interviews with 22 managers highlight their perspectives on exemplary and unacceptable workplace communication skills. Exemplary skills were perceived to be relatability, documentation, and audience awareness/adaptation, while unacceptable skills were verbal aggression, deception, and defensive communication behaviors. The findings contribute to closing-the-gap research by identifying highly notable skills—both positive and negative—on typical lists of business and professional communication skills. This study also enriches anticipatory socialization scholarship by its application to vocational preparation. Business and professional communication instructors can use the findings here when deciding what topics to emphasize in a course.

Comments

This accepted article is published as Coffelt, T. A., & Smith, F. L. M. Exemplary and unacceptable workplace communication skills. Business and Professional Communication Quarterly. August 4 2020, 83(4);365-384. Doi: 10.1177/2329490620946425. Posted with permission.

Copyright Owner

SAGE Publications

Language

en

File Format

application/pdf

Published Version

Share

COinS