Degree Type
Thesis
Date of Award
2008
Degree Name
Master of Science
Department
Apparel, Events and Hospitality Management
First Advisor
Haemoon Oh
Abstract
This study was an application of a communication measurement tool, Communication Satisfaction Questionnaire (CSQ), to hotel employees in Malaysia. The aim of this study was to assess the effect of the CSQ factors on overall communication satisfaction. The direct relationship between overall communication satisfaction and turnover intention was examined. Survey data were gathered from operational employees of non-supervisory positions at four-star and five-star hotels in Malaysia. Eight hotels agreed to allow their employees to participate. A total of 214 useable questionnaires were used in statistical analyses. The results indicated that the hypothesized linkage between each of the CSQ factor and overall communication as well as that between overall communication satisfaction and turnover intention was significantly supported. Limitations of this study are addressed and recommendations for future research are suggested.
DOI
https://doi.org/10.31274/etd-180810-766
Copyright Owner
Siti Fatimah Mohamad
Copyright Date
2008
Language
en
Date Available
2012-04-30
File Format
application/pdf
File Size
78 pages
Recommended Citation
Mohamad, Siti Fatimah, "Effects of communication on turnover intention: A case of hotel employees in Malaysia" (2008). Graduate Theses and Dissertations. 11164.
https://lib.dr.iastate.edu/etd/11164
