Date of Award
Master of Arts
Art and Design
Frederic C. Malven
This survey addressed and evaluated the statistical results and relationships between: (a) The amount of travel experience a person has and the impact of this experience to upcoming travel experiences, and (b) Identified the objects and events one indicated as a significant element - however defined by the participant - within the airport terminal.
Significant results from the study showed events after the travel experience, identified as POSTceptions, (based upon a projected and drawn mental maps of specific environmental spaces, utilizing schemata from projected mental maps and previous, although not always similar, user experiences) were greater in frequency and significance than those who anticipated specific events prior to the travel experience, identified as a PREceptions (similar to POSTception, but based on anticipated events that could occur within the space). These experiences, especially those significant in nature include: circulation paths, wayfinding signage, indication and location of restrooms and lines/queues, and airport employees.
Clifford J. Gentry
Gentry, Clifford J., "Drawn cognitive maps of environmental perceptions and expectations in the Des Moines International Airport" (2010). Graduate Theses and Dissertations. 11892.