Development and assessment of visual-based training on Chinese-speaking foodservice workers in independently-owned Chinese restaurants

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2015-01-01
Authors
Li, Dawei
Major Professor
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Lakshman Rajagopal
Committee Member
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Apparel, Events and Hospitality Management

The Department of Apparel, Education Studies, and Hospitality Management provides an interdisciplinary look into areas of aesthetics, leadership, event planning, entrepreneurship, and multi-channel retailing. It consists of four majors: Apparel, Merchandising, and Design; Event Management; Family and Consumer Education and Studies; and Hospitality Management.

History
The Department of Apparel, Education Studies, and Hospitality Management was founded in 2001 from the merging of the Department of Family and Consumer Sciences Education and Studies; the Department of Textiles and Clothing, and the Department of Hotel, Restaurant and Institutional Management.

Dates of Existence
2001 - present

Related Units

  • College of Human Sciences (parent college)
  • Department of Family and Consumer Sciences Education and Studies (predecessor)
  • Department of Hotel, Restaurant, and Institutional Management (predecessor)
  • Department of Textiles and Clothing (predecessor)
  • Trend Magazine (student organization)

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Apparel, Events and Hospitality Management
Abstract

In a two-phase study, food safety in independently-owned Chinese restaurants in Iowa was explored. In phase one, 28 food safety inspectors from the Iowa Department of Inspections and Appeals completed a web-based questionnaire assessing challenges with conducting food safety inspections in independently-owned Chinese restaurants. Language and cultural barriers were identified as major challenges when conducting food safety inspections in independently-owned Chinese restaurants. Use of training in Chinese language and visual-based tools were considered as useful in addressing language and cultural differences between food safety inspectors and Chinese-speaking foodservice workers. In phase two, 56 Chinese-speaking foodservice workers participated in visual-based minimal-text food safety training. Most participants had not received any food safety training in their workplace (93.0%) but more than 50% indicated they practiced safe food handling behaviors. After intervention, attitude scores increased by 17.1% and knowledge scores increased by 52.1%. Findings from this study have implications for food safety educators, researchers, and inspectors to improve communication with Chinese-speaking foodservice workers and convey food safety messages in an easy to understand and succinct manner. This in turn can improve safe food handling practices and reduce the incidence of foodborne illness in independently owned Chinese restaurants.

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Thu Jan 01 00:00:00 UTC 2015