Date of Award
Doctor of Philosophy
Apparel, Events and Hospitality Management
Eric A. Brown
Managers in the hotel industry have complex roles as they interact with employees, supervisors, and guests on a daily basis. Often they are called upon to handle challenging situations that require a quick assessment and response. Learning what skills are needed to prepare future hotel managers to be successful in their role will benefit the entire hotel industry. The purpose of this study is to examine the social intelligence (SI), person-vocation (P-V) fit, and turnover intention of hotel managers.
A web-based questionnaire was used to gather the data that were analyzed using descriptive statistics, t-tests, multiple regression, and structural equation modeling to answer the five research questions and 11 hypotheses. The focus of the hypotheses was to determine the relationship between demographic characteristics (sex, length of service in the industry, and age) and SI, P-V fit, and turnover intention as well as examine the relationship, if any, between SI, P-V fit, and turnover intention. Convenience sampling was used in which a total of 223 surveys were distributed to hotel managers representing a variety of hotel departments. There were 50 regional managers, each responsible for a region of hotels, included in the sample. The regional managers were asked to participate in snowball sampling and share the survey with their team after taking the survey. While 270 surveys were collected, only 209 were complete and usable.
Seven of the 11 hypotheses analyzed were supported. Based upon structural equation modeling, there was a relationship between SI and P-V fit and a relationship between P-V fit and turnover intention. A summary of the findings, implications, and limitations of the study as well as recommendations for future research are provided.
Hiller, Jokima, "The role of social intelligence in relationship to hotel managers’ person-vocation fit and turnover intention" (2018). Graduate Theses and Dissertations. 16816.