Date of Award
Master of Science
Greenlee School of Journalism and Communication
Human Computer Interaction
Daniela V. Dimitrova
The global diffusion of Information and Communication Technologies (ICTs) has facilitated the development of e-government services in all world regions. E-government refers to the use of online tools to deliver public services to citizens with the intent of increasing government efficiency and transparency as well as public participation. As one of the largest countries in Asia, Indonesia has made the deployment of e-government services a priority. However, developing and supporting the country's governance through an online integrated system within such a vast country has been a challenge.
The purpose of this research is to investigate what factors affect the rate of adoption of e-government services among Indonesians. The study is based on the Technology Acceptance Model (TAM), a classic model of technology diffusion that incorporates perceived usefulness and perceived ease of use as the key conceptual factors that affect adoption. Extending the TAM model, the study introduces several other factors to understand e-government adoption, namely perceived risk, social influence, and trust. The study is based on an online survey of students enrolled in several universities in Indonesia (N=472). Structural Equation Modeling (SEM) technique is applied to test the extended conceptual model. The findings of this study support the original TAM model, but also identify perceived risk as an important predictor. Perceived risk affects intention to use directly, and also acts as a mediating variable between perceived ease of use and intention to use. The study has important implications for policy makers and government officials who aim to increase e-government use in the country. From a human-computer interaction perspective, it becomes clear that designers need to take user perception of risk into account when trying to promote any new online system.
Muhammad Noor Fakhruzzaman
Fakhruzzaman, Muhammad Noor, "Factors influencing e-government adoption in Indonesia" (2019). Graduate Theses and Dissertations. 17011.