Date

2019 12:00 AM

Major

English; Agronomy

Department

English; Agronomy

College

Liberal Arts and Sciences; Agriculture and Life Sciences

Project Advisor

Samantha Robinson-Adams

Description

The Agronomy IT team supports students and staff within the Agronomy Department. The majority of the IT team consists of ISU student workers, which leads to a high employee turnover rate. This is problematic when combined with a lack of documentation for the staff. This project aimed to change that by producing a set of documentation for the IT staff which would ease staff onboarding. The documentation would be general enough to not require step-by-step instructions for every possible situation, but specific enough to still be helpful. The documentation was then tested by both IT staff and non-IT staff by confronting the tester with a common technical problem and seeing if the documentation assisted in solving the issue. The documentation was updated based on the testing. This final form is now available for the Agronomy IT staff to assist onboarding in the future.

File Format

application/pdf

Share

COinS
 
Jan 1st, 12:00 AM

Agronomy iT Onboarding Documentation

The Agronomy IT team supports students and staff within the Agronomy Department. The majority of the IT team consists of ISU student workers, which leads to a high employee turnover rate. This is problematic when combined with a lack of documentation for the staff. This project aimed to change that by producing a set of documentation for the IT staff which would ease staff onboarding. The documentation would be general enough to not require step-by-step instructions for every possible situation, but specific enough to still be helpful. The documentation was then tested by both IT staff and non-IT staff by confronting the tester with a common technical problem and seeing if the documentation assisted in solving the issue. The documentation was updated based on the testing. This final form is now available for the Agronomy IT staff to assist onboarding in the future.