Assessment Tool for Users’ Experience in Healthcare Settings
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Abstract
Issue: In creating notable experiences for patients in healthcare settings, design components are critical in offering psychological support surrounding patients’ expectations with respect to the level of clinical care (Dilani, 2008; Knudson, 2017). A growing body of research maintains that healthcare design strategies influence patients’ health outcomes and wellness (Devlin & Arneill, 2003; Laursen, et al, 2014). While evidence-based design has been studied through post-occupancy evaluation of overall facility design of clinics and other spaces such as inpatient rooms (Quan et al, 2017), little research has focused on evaluating users’ physical and emotional well-being, and social interaction that inform wellness-design features. Therefore, the purpose of this study is three-fold: 1) to generate wellness-design criteria to assess the design of existing facilities based on users’ experience; 2) to develop design guidelines (checklist) to assist in design decision-making; 3) to propose a method and protocol for user-centered wellness design evaluation tool for future studies.
Comments
This abstract is from the Presentation session cited as Cho, Y., Song, J. Assessment Tool for Users’ Experience in Healthcare Settings. IDEC 2019 Annual Conference, Charlotte, NC, March 6-9, 2019; 111-112. Posted with permission.