Campus Units

Industrial and Manufacturing Systems Engineering, Aerospace Engineering, Human Computer Interaction, Virtual Reality Applications Center

Document Type

Conference Proceeding

Publication Version

Published Version

Publication Date

9-1-2018

Journal or Book Title

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Volume

62

Issue

1

First Page

1977

Last Page

1981

DOI

10.1177%2F1541931218621448

Conference Title

2018 Human Factors and Ergonomics Society International Annual Meeting

Conference Date

October 1-5, 2018

City

Philadelphia, PA

Abstract

Challenges arise when developing a computer-based Intelligent Team Tutoring System (ITTS) that attempts to deliver feedback to teams as effectively as a human tutor. The purpose of this current work is to outline elements of feedback that should be considered when designing feedback for an ITTS. The authors present the results of a study that consisted of 32 participants grouped into 16 teams of two. Each team conducted a surveillance task where they received individual or team feedback. Feedback content was written using either the bald (direct feedback; no need for interpretation) or off-record (general feedback; interpretation needed) etiquette strategy. The results showed that feedback delivered using the bald etiquette strategy positively correlated with improved performance. The results also showed that team level feedback positively correlated with more accurate self-assessment among participants. This suggests that in an ITTS, direct feedback can lead to better performance, and that feedback provided at the team level can help to align self-interpretation of performance with actual task performance.

Comments

This proceeding is published as Walton, Jamiahus, Alec Ostrander, Kaitlyn Ouverson, Stephen B. Gilbert, Michael Dorneich, Eliot Winer, and Anne Sinatra. "Feedback Design Considerations for Intelligent Team Tutoring Systems." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 62, no. 1 (2018): 1977-1981. DOI: 10.1177%2F1541931218621448.

Rights

Works produced by employees of the U.S. Government as part of their official duties are not copyrighted within the U.S. The content of this document is not copyrighted.

Language

en

File Format

application/pdf

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