Campus Units

Civil, Construction and Environmental Engineering, Computer Science, Industrial and Manufacturing Systems Engineering, Institute for Transportation, Virtual Reality Applications Center

Document Type

Conference Proceeding

Publication Version

Accepted Manuscript

Link to Published Version

https://doi.org/10.1177%2F1541931218621067

Publication Date

9-2018

Journal or Book Title

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Volume

62

Issue

1

First Page

292

Last Page

296

Research Focus Area(s)

Transportation Engineering

DOI

10.1177%2F1541931218621067

Conference Title

2018 Human Factors and Ergonomics Society International Annual Meeting

Conference Date

October 1-5, 2018

City

Philadelphia, PA

Abstract

Traffic Incident Managers (TIMs) coordinate first responders and help resolve traffic-related incidents. Currently, some use over fifteen different software applications with unique functionalities across three monitors to manage incidents, leading to redundant data entry, unnecessary task switching, and delayed responses. 40 hours of TIMs’ screens were recorded during their normal work hours at the Iowa Department of Transportation (DoT). The resulting task analysis from these videos greatly influenced the design of a simplified, web-based, user interface (UI) prototype. The new UI offers a 42.9% reduction in the steps required to manage an incident by combining the functionality of the fifteen different applications used in the existing system into a single, structured UI. This research approach offers a UI model to other DoTs that can lead to faster and more effective incident management.

Comments

This is a manuscript of a proceeding published as Helgerson, Andrina, Jamiahus Walton, Celia Loya, Christopher Kawell, Katherine Atwell, Quinn Monaghan, Lakshay Ahuja, Hesham Hassan, Stephen B. Gilbert, and Anuj Sharma. "Developing an Optimized UI for Traffic Incident Managers." Proceedings of the Human Factors and Ergonomics Society 62, no. 1 (2018): 292-296. DOI: 10.1177%2F1541931218621067. Posted with permission.

Copyright Owner

The Authors

Language

en

File Format

application/pdf

Published Version

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Article Location

 
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