Civil, Construction and Environmental Engineering, Computer Science, Industrial and Manufacturing Systems Engineering, Institute for Transportation, Virtual Reality Applications Center
Link to Published Version
Journal or Book Title
Proceedings of the Human Factors and Ergonomics Society Annual Meeting
Research Focus Area(s)
2018 Human Factors and Ergonomics Society International Annual Meeting
October 1-5, 2018
Traffic Incident Managers (TIMs) coordinate first responders and help resolve traffic-related incidents. Currently, some use over fifteen different software applications with unique functionalities across three monitors to manage incidents, leading to redundant data entry, unnecessary task switching, and delayed responses. 40 hours of TIMs’ screens were recorded during their normal work hours at the Iowa Department of Transportation (DoT). The resulting task analysis from these videos greatly influenced the design of a simplified, web-based, user interface (UI) prototype. The new UI offers a 42.9% reduction in the steps required to manage an incident by combining the functionality of the fifteen different applications used in the existing system into a single, structured UI. This research approach offers a UI model to other DoTs that can lead to faster and more effective incident management.
Helgerson, Andrina; Walton, Jamiahus; Loya, Celia; Kawell, Christopher; Atwell, Katherine; Monaghan, Quinn; Ahuja, Lakshay; Hassan, Hesham Galal; Gilbert, Stephen B.; and Sharma, Anuj, "Developing an Optimized UI for Traffic Incident Managers" (2018). Industrial and Manufacturing Systems Engineering Conference Proceedings and Posters. 148.