Effects of Perceived Integration Quality and Attitude toward Information Seeking on Perceived Shopping Value in Omni-channel Shopping Experience

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2017-01-01
Authors
Kim, Do Yuon
Im, Hyunjoo
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International Textile and Apparel Association (ITAA) Annual Conference Proceedings
Iowa State University Conferences and Symposia

The first national meeting of textile and clothing professors took place in Madison, Wisconsin in June 1959. With a mission to advance excellence in education, scholarship and innovation, and their global applications, the International Textile and Apparel Association (ITAA) is a professional and educational association of scholars, educators, and students in the textile, apparel, and merchandising disciplines in higher education.

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Abstract

Omni-channel shopping experience involves not only simultaneous use of multiple shopping channels but the integrated connection of them (Lazaris & Vrechopoulos, 2014). Despite the importance of the seamless connection between channels in omni-channel shopping, little empirical study tested effects of the integration of more than two channels to date. Thus, this study investigated how perceived integration quality, perceived brand innovativeness, and attitudes toward information seeking, influence shopping values with Structural Equation Modeling analysis. As proposed, integration quality and individual's information seeking tendency was positively associated with shopping value perception but there showed no relationship between perceived brand innovativeness and utilitarian shopping value. The findings imply providing a seamless experience for consumers with information seeking tendency can be extremely important because they are more motivated to use multiple channels concurrently. It also suggests enhanced brand innovativeness perception is a symbolic quality, which increases hedonic shopping value but not utilitarian shopping value.

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