Campus Units

Journalism and Communication, Greenlee School of

Document Type

Book Chapter

Publication Version

Published Version

Publication Date


Journal or Book Title

E-Government Research: Policy and Management

First Page


Last Page





This exploratory study examines civic engagement with e-government via Web sites. It provides an analytical framework that integrates both the supply and demand sides of citizen interaction with e-government. In modeling three dimensions of online civic engagement (government information access, service transactions, and contributing to government policy-making processes), the study framework incorporates a number of variables, including political activism, civic involvement, perceived benefits and difficulties, information channels, and demographic characteristics. Based on a national sample of Internet users, the study highlights the importance of the supply side (availability of e-government) for promoting civic engagement. Furthermore, political activism is found to be positively related to accessing government policy information and contributing to policy-making processes. The study results also confirm the significant impact of perceived benefits in fostering online civic engagement. Future research can benefit from this study by utilizing a more comprehensive model, treating various dimensions of online engagement separately, and conducting an in-depth analysis of the elements of perceived benefits.


This chapter is published as Chen, Yu-Che, and Daniela Dimitrova. "Civic Engagement via E-Government Portals: Information, Transactions, and Policy-Making." In E-Government Research: Policy and Management, D. Norris (ed.). Hershey, PA: IGI Publishing (2008): 205-229. doi: 10.4018/978-1-59904-913-7. Posted with permission.

Copyright Owner

IGI Global



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