Midwest Interlibrary Loan Conference
April 8, 2016
Dubuque, IA, United States
Learn how to create customized emails & routing rules so you can focus on what matters: your patrons! The session will cover how Iowa State customized ILLiad to improve patron communication and streamline Borrowing request processing.
Mick, Dawn, "The Routing Not Taken: Using Email and Routing Rule Customization to Streamline ILLiad Request Processing" (2016). Collections and Technical Services Conference Proceedings, Presentations and Posters. 3.