Campus Units

Supply Chain and Information Systems

Document Type

Article

Publication Version

Accepted Manuscript

Publication Date

3-2015

Journal or Book Title

Journal of Business Logistics

Volume

36

Issue

1

First Page

88

Last Page

101

DOI

10.1111/jbl.12077

Abstract

Firms recognize that working together through collaborative relationships offers potential benefits such as improving cooperation, information sharing, and overall performance. An additional and extremely valuable benefit of working together is the potential for creating innovative business approaches and solutions. Thus, developing external linkages has become a higher priority within many organizations. Boundary spanning employees offer one means of achieving closer cross‐firm relationships. We investigate the roles of boundary spanners by examining service providers and their relationships with customers. More specifically, we examine boundary spanning employees that are physically on‐site at customer facilities. Results provide strong support that boundary spanners perceiving higher levels of external organizational support from a client subsequently develop affective commitment to the customer. This, in turn, drives knowledge exchange and logistics innovation. A relationship between logistics innovation and performance (of service providers and of customers) was also found. Managerial implications of the research findings are discussed and suggestions presented covering future research.

Comments

This accepted article is published as Grawe, S.J., Daughterty, P. J., Ralston, P.M., Enhancing Dyadic Performance through Boundary Spanners and Innovation: An Assessment of Service Provider-Customer Relationships. Journal of Business Logistics. 2015, 36(1); 88-101. DOI: 10.1111/jbl.12077. Posted with permission.

Copyright Owner

Council of Supply Chain Management Professionals

Language

en

File Format

application/pdf

Published Version

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