Campus Units

Supply Chain and Information Systems

Document Type

Article

Publication Version

Published Version

Publication Date

4-2013

Journal or Book Title

Journal of Organizational and End User Computing

Volume

25

Issue

2

First Page

1

Last Page

18

DOI

10.4018/joeuc.2013040101

Abstract

The work of virtual teams is increasingly important to today’s organizations, work that is accomplished predominantly via computer-mediated communication. The authors investigate the moderating role of experience with instant messaging on the team interpersonal processes (cohesion and openness) to team effectiveness relationship in virtual teams. Data were obtained from 365 virtual team members using survey methodology and analyzed using hierarchical moderated regression and multilevel analyses. They found that team cohesion has a main effect on team effectiveness. Team openness has a main effect and is moderated by experience with instant messaging, i.e., strengthens the relationship. Understanding the role of team interpersonal processes and the role of the communication media will allow managers to more effectively build virtual teams and provide effective training and support. Using the theoretical lens of channel expansion theory the authors expand theoretical, empirical and practical knowledge of this area.

Comments

This article is published as Carlson, J.R., Carlson, D.S., Hunter, E.M., Vaughn, R.L., and George, J.F. Virtual Team Effectiveness: Investigating the Moderating Role of Experience with Computer-Mediated Communication on the Impact of Team Cohesion and Openness. Journal of Organizational and End User Computing, 25(2), 2013, 1-18. Doi: 10.4018/joeuc.2013040101. Posted with permission.

Copyright Owner

IGI Global

Language

en

File Format

application/pdf

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