Campus Units
Supply Chain and Information Systems
Document Type
Article
Publication Version
Published Version
Publication Date
4-2013
Journal or Book Title
Journal of Organizational and End User Computing
Volume
25
Issue
2
First Page
1
Last Page
18
DOI
10.4018/joeuc.2013040101
Abstract
The work of virtual teams is increasingly important to today’s organizations, work that is accomplished predominantly via computer-mediated communication. The authors investigate the moderating role of experience with instant messaging on the team interpersonal processes (cohesion and openness) to team effectiveness relationship in virtual teams. Data were obtained from 365 virtual team members using survey methodology and analyzed using hierarchical moderated regression and multilevel analyses. They found that team cohesion has a main effect on team effectiveness. Team openness has a main effect and is moderated by experience with instant messaging, i.e., strengthens the relationship. Understanding the role of team interpersonal processes and the role of the communication media will allow managers to more effectively build virtual teams and provide effective training and support. Using the theoretical lens of channel expansion theory the authors expand theoretical, empirical and practical knowledge of this area.
Copyright Owner
IGI Global
Copyright Date
2013
Language
en
File Format
application/pdf
Recommended Citation
Carlson, John R.; Carlson, Dawn S.; Hunter, Emily M.; Vaughn, Randal L.; and George, Joey F., "Virtual Team Effectiveness: Investigating the Moderating Role of Experience with Computer-Mediated Communication on the Impact of Team Cohesion and Openness" (2013). Supply Chain Management Publications. 62.
https://lib.dr.iastate.edu/scm_pubs/62
Included in
Business Analytics Commons, Communication Technology and New Media Commons, Digital Communications and Networking Commons, Management Information Systems Commons, Technology and Innovation Commons
Comments
This article is published as Carlson, J.R., Carlson, D.S., Hunter, E.M., Vaughn, R.L., and George, J.F. Virtual Team Effectiveness: Investigating the Moderating Role of Experience with Computer-Mediated Communication on the Impact of Team Cohesion and Openness. Journal of Organizational and End User Computing, 25(2), 2013, 1-18. Doi: 10.4018/joeuc.2013040101. Posted with permission.